COUPON CODES are FREESHIPPING on orders of $500.00+ and code 10OFF for 10% off (even sale items,) with minimum purchase of $100.00.

Returns/Damage/Shipping

Returns/Damage/Shipping (Retail Customers without EIN number and trade references/associations. 

Welcome to our store! You will find here only high quality items, with accurate descriptions and photographs, no photo-shopping, exactly what it says in the descriptions! 

We take great pride in procuring some of the rarest, most exotic colored gems on the planet. We put our integrity, honesty and reputation on the line when we sell you rare gems and we take this seriously. We try to assume the risk so you don't have to.

Just please understand that images are highly magnified to enable you to view every detail. You may be looking at a 1 carat gem the size of a softball or larger on a Mac or PC and as big as a golfball on your phone. Tiny inclusions not visible to the human eye will show up in a heavily magnified photograph and we use high definition camera equipment. Even gems smaller than 1 carat are heavily magnified so you can see the actual gem you are buying.

If it says, "eye clean," then any inclusions are not visible to the human eye under normal wear. If it says VS or VSS it is super clean. We rarely use Flawless or IF (Internally Flawless,) even if we feel they are. We try to be conservative on clarity. If you have any questions, please do not hesitate to ask and I will answer as quickly as possible.

Emeralds, Rubellite Tourmaline, Ruby are examples of Type 3 gems that are expected to have eye visible inclusions which will not detract from the value if they are not ugly to the eye. We buy Type 3 gems with as few inclusions as possible.

Blue spinel, Mehenge Garnet, Malaya Garnet are Type 2 Gems and are expected to have some inclusions but not many if any eye visible. 

Most diamonds people buy are SI meaning slightly included. Most of our gems are less included than the average diamond. We strive to find the cleanest stones possible for the type gem being considered. Most of our gems are VS to VVS, unless Type 3.

Listed here is only a small selection of our stock, please email us if you can't find what you want.

High-quality (bespoke) custom jewelry services are also available. We provide custom mounting on almost all of the gems on our site and do custom wedding and engagement rings, by appointment only locally and working via phone, computer and email for non-local customers worldwide. We can save you dramatic amounts of money on custom jewelry, mounting and wedding sets.We have access to good deals on all qualities of diamonds as main stones and/or accent stones.

Okay here is a very strict return policy but know that our industry is heavily predated by scammers so we have to protect ourselves. We want you to be happy and we will work with any reasonable buyer. We solely have the right to waive any part of this policy if we deem a buyer acted in good faith but because of illness or reasonable situation a refund would be the kind hearted thing to do. 

We will not ship uninsured jewelry/gems valued at over 1500.00, PERIOD!  Fedex does not insure estate jewelry and we do not currently use them due to low insurance limits.

Items sold offsite on third party sellers like Ebay, Pinterest and other third party sites may have alternate or different return policies but our policy on restocking fees for estate jewelry stands firm.  This is our return policy. Our policy on estate jewelry and restocking fees due to customers not working with postal service on accepting deliveries stands firm and is our policy. We will not do returns on estate jewelry unless damaged, or grossly not as described and we have our gems viewed by at least one GIA Graduate Gemologist(s) and we show you high resolution photos of the actual piece. 

Restocking delivered estate pieces costs us a lot of money since we must check for diamonds and gems being replaced by scammers that predate our industry for your protection. Or, we spend days and days packing, communicating with, and trying to ship an item a customer refuses to accept due to buyers remorse. Don't buy what you can't comfortably afford.

We sell nicer jewelry than my wife owns. We buy what we can afford not what we want. 

In event of traumatic event, or illness etc. we will work with customers whenever possible, at our discretion. 

 

Our industry is predated by scammers and thieves and we protect ourselves to the maximum degree up to and including criminal prosecution for mail fraud, removing/replacing stones, scam insurance claims and other criminal acts used to defraud us of money and product. In legitimate insurance claims we will work diligently to help get the claim processed as quickly as possible. All of our gems either are or can be GIA tested prior to shipping so we suggest you use this service even though all of our products are viewed by at least one and usually multiple GIA Graduate Gemologists, full lab results are not obtained on all of our gems. We know our suppliers and if in doubt we select random gems from a lot and test at GIA and also random check diamonds in estate pieces. 

 

 

PLEASE TAKE PHOTOS OF DAMAGED PACKAGING AND OPEN PACKAGES IN FRONT OF THE CARRIER, ESPECIALLY IF DENTED OR TORN.

 

SHIPPING POLICY/RETURN POLICY

We want you to be happy and confidant in buying from Chateau Peridot. All merchandise has a 7 day unconditional return policy unless otherwise stipulated in the item description or special pricing was given below sale price, coupons were used on already sale priced items or custom/altered/sized/estate items. We will not rebate shipping overseas or any other shipping unless the gem was grossly not as described, not the item in photo, lab (GIA only) states gem was treated, fake, manmade and that fact was not disclosed in the description.  Standard industry heat is not a reason to return an item unless we stated unheated on sapphire, tourmaline, ruby, emerald, zircon, apatite where 95%+ of all gems in that class are heated.  If your gem is not the gem identified in photos on listing and/or the wrong product was sent in error we will ship the correct product at our expense. (Buyers remorse is not a reason for return, buy only what you can comfortably afford, for your sake.) If we made a mistake we eat the shipping charges. 

Items must be received back within 30 days of receipt of item. Notification of return must be given within 7 days of receipt of item, no exceptions. If you refuse shipment you are not entitled to a credit for buyers remorse or inability to cooperate on delivering your item. If you buy and refuse delivery no refunds will be made and you have 90 days to arrange a professional carrier to pick up your item Tues. thru Thurs. 10-5 EST to pick up your item at your expense and we will not rebate money for shipping attempts we made in good faith.

A notarized letter must be sent prior to us releasing the items to a carrier identifying carrier/shipping company by name and list of items to be sent. Insurance is your responsibility in this situation, we suggest you insure. After 90 days the items will be re-listed and resold. You will be sent a registered letter stating this intention and the first delivery attempt of our registered letter to you will begin the 90 day period if letter is refused to be accepted/signed for or letter is returned undeliverable.  

If customer does not assist us reasonably in the acceptance of delivery of their items it becomes the buyers responsibility to have a carrier pick up their items. We do not make refunds on any Estate Items period. We provide high resolution photos look at them carefully. 

Notify us within 7 days of receipt of your item that you intend to return it and why (for our records, the return will be honored even if you just don't like the item for any reason, except altered, estate, custom orders or special situations listed in this policy which are not subject to return) and we will refund your money after the item is shipped back undamaged with original cases/gem holders intact or you will be charged for the boxes. Item must be received back within 30 days of receipt of the item and you must honor the 7 day notification policy. Except in cases where special pricing was given below sale price, coupons were used on already sale priced items or custom/altered/sized/estate items. Please know that while we must protect ourselves legally that we want our customers to be happy and will work with you on any problems that may arise. We try to approach each return situationally but will not tolerate abuse of our return policy.

Estate pieces and jewelry with diamonds will be extensively checked for alteration or replacement of diamonds before a refund is issued at our discretion unless item was on sale in which no refunds will be issued. If seller makes delivery unreasonably difficult or stacks shipping (to save themselves on shipping costs) beyond 48 hour period no refund will be issued if dissatisfied if shipping takes more than 20 days from first item purchased . Travel and unavailability are not our responsibility have a family member, trusted friend available to sign and notify carrier of such. Items that are deemed undeliverable or customer is uncooperative on accepting delivery items will be held for 90 days and then resold and no refund will be issued. You may have professional carrier pick up your items with a notarized letter from you to allow the specific carrier to retrieve them Tues-Thurs 10-5PM and call first before dispatching carrier. 

After obtaining the RIN# (please write the RIN number on the original packing slip and on the outside of the returned parcel.)

Ship carefully packaged returns, insured to:

Chateau Peridot

c/o Zeke Loftin, President 

1121 Harrison St.

Lynchburg, VA. 24504

Items where price is negotiated by buyer below sale/listed price or items where a coupon is allowed to be used on a sale priced item will incur a 10% restocking fee if we make special exceptions and allow you to return the item. Our prices are often below what most jewelers would have to pay for an identical item and when we go below that we are making very little money on that item and we must charge this fee in order to continue offering products at, near or below wholesale pricing to retail customers. Any special consideration is solely at our discretion and should not be expected.

We provide excellent photos and are here to answer any questions you may have about the item before purchase. We will happily have any item GIA certified prior to purchase at buyers expense.

Carat weight on estate jewelry has to be estimated using mathematical formulas for similar size gems and we try to err in favor of our customers. We do not guarantee exact carat weight. Also scales vary and we try and get as close as possible with carat weight on our gems. Sometimes gems like welo opal take in moisture naturally and they may weight slightly more or less depending on humidity levels. 

Do not ship back any item if you did not call us within the 7 day inspection period, we will make no refund nor be responsible for the safety of the item. Notification helps us track the item and expedites your refund.

Buyer is responsible for insurance so we do not make refunds on items lost in shipping. While this is very rare and to date (5-6-2018) we have had nothing lost or damaged in shipping it is always possible. Insure your item especially if it is expensive. We will assist in any way reasonable with an insurance claim but in no way will be held responsible for items damaged or lost by any postal service or courier.

To return an item you must contact our Customer Service Department via email at contact@chateauperidot.com and give us the item number brief description, price paid and reason for return and we will email you an RIN number to include with the return or call 936-402-0320 for an RIN (Returned Item Number) during business hours (9AM to 9PM EST (New York Time Zone), 7 day a week.

No item may be returned and no refunds will be issued without an RIN number.

Shipping and handling charges are non-refundable unless we ship the wrong item to you in which case we would of course cover return shipping. You should insure your return package as you are responsible for that item and its safe return to Chateau Peridot. Insurance and shipping will be refunded upon safe return of the item and reshipping of the correct item. We will give you a coupon for your trouble and reship the correct item at no additional charge for shipping.

Damaged Merchandise 

If your merchandise arrives damaged in any way, it must be investigated by the carrier for your insurance claim. Please make sure to keep all packing materials "as is" when submitting for inspection. After an RIN has been issued, you should include a copy of the inspection by the carrier before returning the item. Do not return damaged items to us without first consulting us so we may comply with your carriers insurance requirements to help you get refunded. It is your responsibility to deal with your insurance claim but we will help in any way we are reasonably able.

Should you receive the wrong item, it should be returned to us in its original condition, so please handle it carefully and do not remove any tags. Chateau Peridot makes every effort to ensure you will be completely satisfied with your purchase, but we reserve the right to restrict the purchasing privileges of anyone who abuses our return policy or has an unacceptable cancellation rate.

If you have requested that an item be altered or custom mounted it is not able to be returned unless the item does not size out reasonably on a professional sizing wand (rings). If it does the item will be returned at your expense  and no refund issued.

This includes: custom orders, stone mountings, sizing (see exclusions below) and any other product alterations made at your request. There is NOT a restocking fee for items that are returned as they were offered for sale and were not altered. 

Ladies rings sized below 5 and above a 9 and men's rings that are sized above a 12 may not be returned.

Credit for Returned Merchandise

We make every effort to issue refunds in a timely manner. Much of our merchandise, however, is comprised of one-of-a kind items, and each gem is unique in terms of cut, color, clarity, and carat weight. Due to inspection processes that may be required, it can take 7- 10 business days for your credit to appear on your credit card statement.

Registration

In order to place an order on our website, a user must first complete the registration form which occurs during the purchasing process. During registration a user is required to give their contact information (such as name, address, phone and email address). This information is used to contact the customer about our services or your order on line.

Errors & Omissions

Due to our efforts to keep new and different products on our website, items may display in an incomplete manner. Descriptions may be cut short. Should you purchase an incomplete item, you will be contacted and the correction will be made. Chateau Peridot in no way is responsible for honoring incomplete items or pricing discrepancies and expects its quality customers to be understanding of its policy. You reserve the right to cancel the item upon correction if it no longer is desired. Chateau Peridot reserves the right to cancel an order for any reason.

Gift Certificate Agreement

The policies set forth in this agreement govern the use of Chateau Peridot’s Gift Cetificate Program.

- Customers may purchase gift cards with the same payment options accepted by Chateau Peridot for merchandise purchases.

- Gift Certificates expire within one year of purchase date - Additional monies may not be added to a Gift Certificate once purchased.

- Gift Certificates are non-returnable and non-refundable.

- Gift Certificate Holders must register as a Chateau Peridot customer before card may be used.

- Multiple cards may be used for single purchases.

- Gift Certificates may NOT be redeemed for cash.

- Gift Certificates remain inactive until payment has cleared.

- Items returned that were purchased via a Gift Certficate may be exchanged for merchandise or store credit ONLY.

- Gift Certifcates may not be drop-shipped to other parties. The purchaser must take delivery.

Insured items may not be refunded until the insurance payment clears. Any information needed from the customer to be reimbursed by insurance will result in no refund if the carrier refuses to pay for any reason resulting from us not being able to get reimbursement due to lack of cooperation by the customer. 

It is the customers responsibility in helping us in any reasonable way for us to get reimbursement on the insured item(s)

We will always attempt to get insurance reimbursements that are legitimate and we expect mutual cooperation in obtaining this goal in the rare chance we have a claim.

Call us at 936-402-0320 or email contact@chateauperidot.com if you have questions about return policies or problems with a return.

 

After obtaining the RIN# (please write the RIN number on the original packing slip and on the outside of the returned parcel.)

Ship carefully packaged returns insured to:

Chateau Peridot

c/o Zeke Loftin, President 

1121 Harrison St.

Lynchburg, VA. 24504